This Privacy Policy explains how Synthoramotion collects, uses, stores, shares, and protects information when you use its website, applications, AI-powered media tools, and related services.
By using Synthoramotion, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you use Synthoramotion, we may collect the following categories of information.
Account Information
This may include:
- name or display name;
- email address;
- authentication identifiers;
- account preferences;
- account role;
- subscription status;
- credit balance; and
- account activity.
User Content
When you use creative tools, we may process:
- images;
- videos;
- audio;
- scripts;
- prompts;
- uploaded files;
- generated media; and
- information associated with generation requests.
Transaction Information
We may process information relating to:
- subscriptions;
- credit purchases;
- transaction references;
- payment status;
- purchased amounts;
- billing currency; and
- related payment metadata.
Payment-card information may be collected directly by the relevant payment processor rather than by Synthoramotion.
Technical and Usage Information
We may collect information such as:
- IP address;
- browser or device information;
- operating system;
- security events;
- authentication activity;
- request metadata;
- error information;
- feature usage; and
- service logs.
This information may be used to operate, secure, troubleshoot, and maintain the Service.
How We Use Information
We use information where reasonably necessary to:
- create and manage accounts;
- authenticate users;
- process uploaded media;
- generate requested outputs;
- maintain generation history;
- calculate and manage credits;
- process subscriptions and purchases;
- prevent fraud and abuse;
- secure accounts and infrastructure;
- investigate errors;
- provide support;
- enforce our Terms of Service;
- comply with legal obligations; and
- maintain the reliability and functionality of the Service.
Where applicable law requires a legal basis for processing, processing may rely on performance of a contract, legitimate interests, consent, compliance with legal obligations, or another lawful basis available under applicable law.
AI and Media Processing
When you request an AI-powered or media-processing feature, information necessary to fulfil that request may be transmitted to third-party AI or media-processing providers.
Only information reasonably necessary to perform the requested operation should be transmitted.
Those providers may process information under applicable contractual, technical, security, and privacy obligations.
No Automatic Training or Marketing Use
Synthoramotion does not use private customer uploads or generated outputs for public advertising, public marketing materials, or AI model training merely because a customer used the Service.
Where another use of customer content requires permission or consent, that permission or consent will be requested separately where required.
Payments
Payments are processed using third-party payment infrastructure.
Synthoramotion may receive transaction identifiers, payment status, amount, currency, and related metadata required to confirm a purchase, grant credits, and maintain billing records.
Sensitive financial credentials handled directly by a payment processor are subject to that provider’s own security and privacy practices.
Storage and Retention
User Content, outputs, account information, and generation history may be retained while your account remains active and while reasonably necessary to provide the Service.
Information may be retained for longer where reasonably necessary for:
- security;
- fraud prevention;
- dispute resolution;
- transaction records;
- regulatory requirements;
- legal obligations;
- backups; or
- enforcement of agreements.
Where information is no longer reasonably required, it may be deleted or anonymised subject to applicable technical, legal, and operational requirements.
Deletion Requests
You may request deletion of your account and associated personal information by writing to legal@synthoramotion.com.
Some information may need to be retained after an account-deletion request where reasonably necessary or legally required for:
- payment and accounting records;
- fraud prevention;
- security;
- legal claims;
- regulatory compliance; or
- other lawful obligations.
Deletion from active systems may not immediately remove information from protected backups, which may remain temporarily according to normal backup and recovery cycles.
International Processing
Synthoramotion may use service providers operating in different countries.
As a result, information may be processed outside the country in which you reside.
Where applicable law requires safeguards for international transfers of personal information, appropriate contractual, technical, organisational, or other lawful safeguards should be used.
Security
Synthoramotion uses reasonable technical and organisational measures intended to protect personal information.
These measures may include:
- access controls;
- authentication;
- database security controls;
- restricted storage;
- encryption in transit;
- server-side credential handling;
- monitoring;
- logging; and
- least-privilege access practices.
No internet-based service can guarantee absolute security.
Users are also responsible for maintaining the confidentiality and security of their account credentials.
Children
Synthoramotion is intended only for users aged 18 or older.
The Service is not directed to children, and users under the age of 18 are not permitted to create or use an account.
If Synthoramotion becomes aware that personal information has been collected from a person who is not eligible to use the Service, appropriate steps may be taken to remove that information and terminate the associated account.
Your Privacy Rights
Depending on your location, applicable law may provide rights concerning your personal information, including rights to:
- access;
- correction;
- deletion;
- restriction;
- objection;
- portability;
- withdraw consent where processing relies on consent; and
- complain to an appropriate data-protection authority.
These rights may be subject to applicable legal limitations, exceptions, or identity-verification requirements.
Requests may be submitted to legal@synthoramotion.com.
Automated Systems
Synthoramotion’s AI tools process information automatically to produce media outputs requested by users.
These creative-generation processes are not intended to make legal or similarly significant decisions about users.
Changes to This Privacy Policy
Synthoramotion may update this Privacy Policy as the Service, infrastructure, operational practices, or legal requirements evolve.
The effective date at the top of the page will identify the latest version.
Material changes will be communicated where required by applicable law.
Data Controller / Operator Information
The Service is operated under the business name Synthoramotion, which is the controller responsible for personal information processed through it.
The law governing your use of the Service is set out in our Terms of Service. The formal legal entity through which Synthoramotion operates, together with any registration details required to be published, will be confirmed before commercial launch and published here.
The privacy rights available to you may depend on where you live. Nothing in this policy limits any rights or protections you have under the law of your own country of residence.
Data protection and privacy correspondence may be addressed to legal@synthoramotion.com.
Contact
Privacy questions, deletion requests, and other data-related requests may be sent to legal@synthoramotion.com.
General questions about using the Service — your account, credits, billing, or a generation that did not work — are best sent to support@synthoramotion.com, which reaches the same team faster for those.
Privacy and legal
Product and account support